How Can We Help Today?
Whether you have questions about saunas, hot tubs, or need guidance choosing the right wellness product for your space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your sauna, hot tub, or other item ships, you will receive a tracking number via email. You can use that number to monitor delivery progress directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible products. Please review our Return Policy page for full details on conditions and the return process for larger items like saunas and hot tubs.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the model you would like instead, and we will walk you through the process.
What type of sauna is best for a smaller space?
Infrared saunas tend to be more compact and energy-efficient, making them a popular choice for home installations with limited square footage. Check each product listing for exact dimensions and electrical requirements.
Do your hot tubs require special electrical setup?
Most hot tubs require a dedicated electrical circuit. Each product page lists specific voltage and amperage requirements so you can confirm compatibility with your home's electrical system before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our support team replies within 24 hours so you can make informed decisions about your purchase.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Owned and Operated
Owned and operated by Crown Gold Holdings Inc., dedicated to quality home wellness products.
30-Day Returns
Shop with confidence knowing our return policy gives you time to ensure the right fit for your space.
